Programs & Services

• 5P Checkup®

Unlike a secret shopper who works from a close-ended check list, the 5P Checkup® provides a more global view of your customer's experience and the ability to go beyond evaluation to actual improvement. People, Premises, Professionalism, Procedures and Policies are five key factors that should never have a casual day. Use this very serious program to monitor standards, promote continuous improvement and identify the good service you already provide, or uncover anything getting in the way.

• Lunchtime Learning

A convenient, easy, and cost-effective way to bring training and professional development to your workplace. Choose from a team of experts in Customer Service, Communication, Professional Image, Time Management, Feng Shui, Diversity and Help With Elder Care. Each 75-minute session provides strategies, insights and tactics that positively impact professional growth and learning. For more details on topics and the team. Lunchtime Learning

Services

• Customer Service Training & Consulting

Develops people who are able to spot a customer need, know they can handle it, and want to. You benefit from the convenience of on-site delivery, individual or group training, and a flexible schedule that can accommodate various hours of operation. Solutions are tailored to your needs, culture and budget. Virtual support and assistance is always accessible.

• Presentations - Keynotes

A polished public speaker who absolutely won't bore your corporate, small group or association audience. Expect clear and concise presentations that beat the blahs and counter confusion, are clear, gets results, and tailored for your industry.

• Voice Over Services

A great source for extraordinary narrations, custom voicemail greetings, and after-hour or on-hold messaging services. Captivate callers and make a great first impression with a professional, vibrant voice artist.

Contact Info

Detroit, Michigan
(313) 917-2087